Topics

CEO's Perspective

Consciousness & Spirituality

Current Issues

Futures

Innovation

Leadership & Governance

Philanthropy

Physican/Hospital Relationships

Speakers

  • Michael Annison
  • Jeffrey Bauer
  • Clem Bezold
  • Joe Bujak
  • Barry Dorn
  • Michael Eesley
  • Joe Flower
  • Douglas Goldstein
  • Carl Hammerschlag
  • Kevin Kaiser
  • Leland Kaiser
  • Leanne Kaiser Carlson
  • Eric Klein
  • David Lawrence
  • Eric Lister
  • Philip Newbold
  • Edward O'Connor
  • Jamie Orlikoff
  • Mark Scott
  • Lance Secretan
  • Lynne Twist
  • Mark Scott

    Mark ScottMark Scott embraces a strong commitment and passion for changing the landscape of the consumer experience. As a pioneer in culture change and development, he brings an intimate understanding of the strategic and tactical experience required for initiating and sustaining organizational transformation. As a result of Mark's ground-breaking leadership while CEO at Mid-Columbia Medical Center in The Dalles, Oregon, the hospital received national accolades, recognitions and awards including "100 Best Companies To Work For In Oregon," one of 15 hospitals to be noted by "Modern Maturity" as a hospital with heart, and the first hospital in the nation to implement the patient-centered Planetree philosophy system-wide. Over 1400 companies have come from around the world to study the innovations Mark led.

    Presentations

    The "Producers"

    The rapid rise of the experience economy requires that healthcare providers see their traditional role through new lenses. In this new world, healthcare professionals are now experience producers who must intentionally design superior and memorable patient and employee experiences. Through this visionary yet practical presentation, Mark Scott demonstrates the design of experiences in six fundamentally new and different ways.

    Mark will highlight interesting examples from various experience-oriented companies across several industries, including Disney, The American Girl Place, Geek Squad, ING Direct Cafe, and Cerritos Library. He will further show how progressive healthcare organizations are applying these learnings as he leads his audience through a tour of Mid-Columbia Medical Center in The Dalles, Oregon, and Montefiore Children's Hospital in The Bronx, New York.

    "The Producers" is customized to teach audiences how to design and choreograph the right combination of actors, props and themes to stage experiences that will create stellar patient and employee satisfaction, loyalty and - importantly - revenue growth.